Veganes ABC
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Agave syrup
Our shipping costs for your order are: Within Germany: 4.99 € (standard shipping) for an order value below 49.00 €. For an order value above 49.00 EUR standard shipping is free.
We also offer express shipping within Germany (for orders received from Monday through Thursday until 11 a.m. - delivery on the next working day; not available for orders with payment in advance). Costs for express shipping are:
Up to 9,99 kg: 14,99 €
Up to 14,99 kg: 19,99 €
Up to 19,99 kg: 29,99 €
We can offer DHL Express up to a maximum weight of 19.99 kg. For orders with a higher weight, please contact our customer service at any time for an individual calculation.
Standard shipping to Austria: 9,99 € for an order value below 89.00 €. For an order value above 89.00 €, standard shipping is free. We also offer express shipping within Austria for orders under 10 kg for 28,99 € (for orders received from Monday through Wednesday until 11 a.m. - delivery within the next 1-2 working days; not available for orders with payment in advance).
Standard shipping within the European Union: 12,99 € for orders under 89,00 €. Over 89,00 € we send your order free of charge.
Standard shipping to UK: the shipping costs are 19,90 € (net).
Standard shipping to EFTA (Switzerland, Lichtenstein, Norway) + Sweden and Finnland: the shipping costs are 19,99 EUR (net).
Standard shipping to all other countries: the shipping costs are 49,90 €.
We offer express shipping within Italy for orders under 10 kg for 35,99 € (for orders received from Monday through Wednesday until 11 a.m. – delivery within the next 1–2 working days; not available for orders with payment in advance).
We offer express shipping within France and Denmark for orders under 10 kg for 28,99 € (for orders received from Monday through Wednesday until 11 a.m. – delivery within the next 1–2 working days; not available for orders with payment in advance).
We offer express shipping within Switzerland for orders under 10 kg for 49,99 € (for orders received from Monday through Wednesday until 11 a.m. – delivery within the next 1–2 working days; not available for orders with payment in advance).
Aquafaba
Your order is dispatched as quickly as possible, usually within 24 to 48 hours provided that the product is in stock and the bank transfer is made in advance. Within the European Union your package is usually delivered within 5 working days (depending on country and region). If you’d like more information take a look at Dispatch & return section.
For express shipping (within Germany), the order will be delivered on the following working day, provided that the order is received by 11 a.m. from Monday through Thursday. For express shipping (to Austria, Switzerland, France, Italy and Denmark), the order will be delivered within 1–2 working days, provided the order is received by 11 a.m. from Monday through Wednesday.
We deliver within Germany, Austria and Switzerland (standard and express shipping) as well as to other European countries (standard shipping; express shipping is only available to France, Italy and Denmark).
Product-related questions
What is the best-before date of the offered products?
It is difficult to answer this question as each product has a different best-before-date (BBD).
You are welcome to call our customer service (09433-2041-3300) and ask for the BBD of your desired products. Our customer service wil be happy to tell you the BBDs of the products that are on stock at this moment.
Unfortunately, we are dependent on the manufacturers and an early delivery and sadly we only have limited influence on the products and their BBDs. For our chilled products we always pay close attention that their best before date is at least 10 days. Please also note that some of our products are manufactured in a gentle freshness procedure, thus they are already delivered to us with short BBDs by the manufacturer. Therefore, the life period may possibly be less than 7 days from dispatch.
Is there a recycling system for ice packs and thermo boxes?
We of course offer a recycling program. You can dispose of the gel packs in your household garbage, and you can dispose of the insulating elements as a whole in the paper waste. Unfortunately, due to COVID-19 and the hygiene measures we are not allowed to take back the gel packs.
Are there product ratings by other customers?
Yes, there are. Each product can be rated by you and other customers. You can find those ratings underneath the descriptions of each product. There you can rate the taste, consistency, nutrition, and the product description in our shop. This does not only help other customers, but it also helps us to evaluate, expand and plan our assortment.
Rabatt Fragen
Wie kann ich als ProVeg-Mitglied 5% Rabatt erhalten?
Erstelle dir hierzu ein Kundenkonto und schicke uns anschließend deine Kundennummer sowie eine Kopie deines ProVeg-Mitgliedsausweises per E-Mail an hello@velivery.com. Die 5% Rabatt werden dann von uns in deinem Kundenkonto hinterlegt.
Wie kann ich meinen Tierhilfsnetzwerk-Europa-Rabatt geltend machen?
Damit wir den THNE-Rabatt in deinen Stammdaten hinterlegen können, bitten wir dich, uns eine E-Mail unter Angabe deiner THNW-Mitgliedsnummer und deiner Shop-Kundennummer an hello@velivery.com zu schicken. Sobald der Rabatt eingetragen ist, wird dir der Rabatt beim Bestellabschluss direkt angezeigt und abgezogen, sofern du mit deinem bei uns hinterlegten Konto eingeloggt bist.
Curry
Complaint-questions
I would like to make a complaint about a product - what do I have to do??
Please contact us immediately via email or by phone in case of missing or damaged products or in case of a wrong delivery. Of course it doesn’t affect your legal warranty rights if you should not contact us promptly. However, by contacting us immediately, you help us to identify the potential source of error and to steadily improve our service for you.
Technical difficulties - questions
I cannot log in. What can I do?
Such technical difficulties are mostly caused by unfavorable browser settings. In this case it is helpful to delete the browser history and cookies, and to lower possibly too high security settings to a standard level. Cookies of the shop must not be blocked, as this can lead to errors during log in or while displaying the page.
If you are still experiencing technical difficulties to log in, please contact us via email or by phone. Our customer service will be happy to assist you.
How do I search for specific products?
Use the search bar in the navigation to search for specific products. You can either enter the product number or name. Or use the detailed search where you can select additional options for more precise results. If you are not searching for a specific product but for a product with specific properties maybe our allergy filter is the best way for you to go.
How do I add products to my shopping cart?
If you would like to add products to your shopping cart, simply click the blue "Add to shopping cart" button displayed underneath each product. The shopping cart will open on the right side of your screen. By clicking anywhere outside the shopping cart, it then will close, thus allowing you to continue shopping. You can select the desired quantity before adding a product to your shopping cart or adjust the qualities later before checkout.
How do I delete products from my shopping cart?
If you have added a product to the shopping cart by mistake, you can remove it again. Simply click the button "x" on the right-hand side of any product to remove the unwished product from your shopping cart. Through this, the total price and the remaining quantity is recalculated.
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Ich habe Probleme beim Login. Was kann ich tun?
Zumeist liegen derlei Probleme an einer für den Shop unvorteilhaften Einstellung des benutzten Browsers. Hilfreich ist in diesem Fall, den Cache bzw. die Browser-Chronik zu löschen und eventuell zu hohe Sicherheitseinstellungen auf ein Standardniveau herunter zu setzen. Technisch notwendige Cookies aus dem Shop dürfen nicht blockiert werden, da dies Fehler bei der Anmeldung oder der Darstellung der Seite verursachen kann. Solltest du weiterhin Probleme mit dem Login haben, setze dich bitte schriftlich oder telefonisch mit uns in Verbindung. Unser Kundenservice nimmt sich dann unverzüglich des Problems an!
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Wie kann ich mein Kundenkonto einsehen?
Was passiert, wenn ich mein Passwort vergessen habe?
Kein Problem. Ein Klick auf "Passwort vergessen" im Menü-Punkt "Mein Konto" genügt, und du erhältst eine E-Mail mit allen wichtigen Informationen und einem Link, um ein neues Passwort zu vergeben. Danach kannst du dich mit deinem neuen Passwort wieder anmelden und es bei Bedarf in deinem Account ändern.